We want SliceClips to earn its keep. If it doesn't, this policy explains when and how to get your money back.
1. 7-Day Money-Back Guarantee
New paid subscriptions are eligible for a full refund within 7 days of the initial charge, provided you have exported fewer than 5 clips and rendered fewer than 30 minutesof output video. This keeps the guarantee fair while giving you real time to try the product.
2. How to Request a Refund
- Email billing@sliceclips.com from your account email.
- Subject line: "Refund Request — [your account email]".
- Include your order ID and a brief reason (optional but helps us improve).
We review requests within 2–5 business days.
3. Processing Time
- Credit/Debit Card: 5–10 business days back to the original card.
- PayPal / digital wallets: 2–5 business days.
- Bank transfer / ACH: 5–10 business days.
4. After a Refund
Upon approval, your paid workspace reverts to the free tier. Existing projects remain accessible under free-tier limits; anything above the free tier will be paused until you re-subscribe.
5. Subscriptions & Recurring Charges
- Monthly billing: Cancel any time from your account; the 7-day guarantee applies to your first billing cycle only.
- Annual prepay: Full refund within 7 days of purchase.
- Renewals after the guarantee window are non-refundable, but you keep access until the paid period ends.
6. Service Outages
If SliceClips is unavailable for more than 48 consecutive hours due to an issue on our side, you may request a pro-rata refund or an equivalent service credit.
7. Chargebacks
Please contact us before initiating a chargeback — most disputes are resolved faster through email. Chargebacks filed without prior contact may result in account suspension and recovery of any bank-imposed fees.
8. Changes
We may update this policy; purchases are governed by the policy in effect at the time of purchase.
9. Contact
Email billing@sliceclips.com.